As an owner, you're in charge of your workspace: its details, who else owns it, and who can see and do what inside it. Here's everything you need to know :
1. Workspace Details
Go to Workspace Settings > Edit Workspace to update the name, company info, and logo.
2. Contacts
Each contact has a type (General, Integrations, or Accounting), a name, email, and optional phone number. Add, edit, or delete using the add / pencil / bin icons. At least one contact is always required.
3. Owners
Add owners with the user picker. You can't remove yourself, and there's always at least one owner.
ℹ️ Note: Removing owner status doesn't remove someone from the workspace - just their owner powers. To remove them entirely, delete their user (see "Managing Users"). |
4. How Access Works
Your workspace is a tree of areas (e.g. regions containing sites). Access granted on an area automatically covers everything inside it.
An access level always bundles three things: an area, a role (what members can do), and the people it applies to. People can hold several access levels at once.
⭐ Golden Rule: You can only grant what you yourself can do, on areas you can access, to people you manage. |
5. Granting Access
Open an area's User Access tab to add or delete access levels, and add/remove members. Deleting an access level can't be undone.
- Inherited access comes from higher up the tree - edit it at the source.
- Locked entries (like Owners) are system-managed and can't be edited here.
6. Roles
Find all roles under Management > Roles. As owner, you can edit or delete any custom role.
Role | Can do |
Moderator | Everything in their areas, incl. managing users - the only default role that can. |
Manage devices | Devices, alarms, schedules, dashboards. No time-lapse. |
Manage alarms | Alarms, arm/disarm, schedules. View-only for devices. |
View alarms & devices | View-only: alarms, devices, time-lapse, dashboards. |
View alarms | Alarms only. |
Reconeyez app only | Mobile app only: view devices, arm/disarm, schedules. |
Need something different? Build a custom role under Create role, picking exactly what it allows across Events, Devices, Users, Dashboard, Management, and Login access.
7. Managing Users
Go to Management > Users (only visible if your role includes user management).
You see people with equal or less access than you - owners see everyone; others only see people fully within their managed areas. If you can see someone, you can manage them.
- Create user - add someone new.
- Open a user - view or edit their access.
- Delete a user - removes them and all access at once. Can't be undone, and you can't delete yourself.