---
title: "Device firmware upgrade"
slug: "device-firmware-upgrade"
updated: 2024-04-23T10:24:43Z
published: 2024-04-23T10:24:43Z
canonical: "support.reconeyez.com/device-firmware-upgrade"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.reconeyez.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Device firmware upgrade

Reconeyez Installation app allows upgrading the device firmware of all Reconeyez devices. It is a quick and easy process that will bring new features and bug fixes to the Reconeyez system. Check the Firmware upgrade available filter in the Devices menu of the Reconeyez cloud to make sure all your devices have the latest firmware.

**Summary of the most important:**

- **NB! B****efore the upgrade,** **make sure that y****ou have installed** **the latest Reconeyez** **Installation** **app version** -  [Downloadable items](/v1/docs/downloadable-items).
- There is no need to upgrade devices that already have the latest firmware (stated in the firmware image name)!
- **Check and download the latest firmware for each Reconeyez device from here** -  [Downloadable items](/v1/docs/downloadable-items).
- Ideally, the device should not be sending alarms during the firmware upgrade, the connector mote battery should be charged and the device should be close by (up to 10 meters).

| 1. As a first step enable the two following settings in your Installation app - *App settings - Advanced* - ***Enable upgrades*** and ***Enable advanced conf.*** After this, make sure that the correct device firmware images are loaded from the Reconeyez support site ([Downloadable items](/v1/docs/downloadable-items)) to the local storage of the smart device used for the Reconeyez Installation app*.* Add all the downloaded firmware images to the app via ***App settings - Advanced - Manage upgrades - Browse***. | ![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/2.%20Enable%20upgrades(1).jpg) |
| --- | --- |
| 2. **Current device firmware is displayed in the upper right corner *Device configuration* menu** in the Reconeyez Installation app. Tap on the device, then tap on the upper right-hand *Device configuration* menu to open this menu. The first three configuration parameters displayed are the device firmware version (eg. 7.4.4) | ![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/1.%20short.png) |
| 3. **Before the upgrade make a note of the detector's Device model number** in the *Device configuration* menu**.** Check that the *Device model* number is the same after the upgrade as it determines the detector motion sensor/lens and day/night camera type. A short **guide to *Device model* number:** PIR3 detectors - 2154, PIR4 detectors - 4154, PIR4 detectors with the new camera - 4185. | ![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/Screenshot_2022-12-20-10-49-20-209_com.defendec.smartexp.reconeyez%20(1).jpg) |
| 4. **Add the downloaded firmware upgrade files to the app** by browsing the smart device storage in the *App settings - Advanced -* *Manage upgrades* menu. There are dedicated firmware images for the detector, bridge, siren, and other Reconeyez devices that can be added to the app. | ![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/4.%20manage%20upgrades%20view(6).jpg) |
| 5. Scan nearby devices with the Reconeyez Installation app. Click on a device from the list of displayed devices. **Choose *Upgrade device* from the upper right drop-down menu.** Make sure to wait for the key exchange between the device and the app to finish before starting the firmware upgrade. | ![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/5.%20upgrade%20device(1).jpg) |
| 6. **Choose the correct FW image from the list.** | ![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/6.%20choose%20image(1).jpg) |
| 7. Press *Upgrade* to start the upgrade process. Make sure the device does not trigger alarms or lose connectivity with the Reconeyez app during the upgrade. **Upgrade is finished only once the Reconeyez app asks *Upgrade again* at the bottom of the screen.** | ![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/7.%20start%20upgrade.jpg) |
| 8. **After the upgrade confirm that all device configuration parameters have been resynced from the app to the device successfully, paying particular attention to the schedule & daylight saving time settings. Before leaving the site make the final connectivity test - one alarm from each device reaches the server as proof of connectivity.** | ![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/9.%20check%20final%20version.jpg) |