---
title: "Changing device certificate"
slug: "changing-device-certificate"
updated: 2026-06-15T08:06:00Z
published: 2026-06-15T08:06:00Z
canonical: "support.reconeyez.com/changing-device-certificate"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.reconeyez.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Changing device certificate

Reconeyez users have who have appropriate user rights can change device certificates if needed.![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/Local%20app%20cert.jpg) To get access to certificates,please write to [support@reconeyez.com,](mailto:support@reconeyez.com,) identifying your username and certificate names. Device certificates are changed with Reconeyez app and connector mote. Devices have to powered up, so they show up in the Reconeyez app. Each client should have their own dedicate certificate on their devices to avoid any security issues.

1. Log in with the username that you have requested certificate access to from support team.

2. Before starting it is necessary to go to *App settings - Advanced - Use local app certificate* and change certificate loading to *Browse certificates from remote service.* Now certificates are loaded via remote server instead of the physical certificate file in the smartphone.

3. Click on the device you wish to change certificates for. From the upper right menu, choose *Upgrade certificate.![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/Upgrade%20cert(1).jpg)*

4. Choose the correct *Distributor cert* - this is the certificate that device had during production. Distributor certificate will always remain the same. For example if device is originally produced for *Client_1*, then every time user wishes to change this device's certificate, the distributor certificate is *Client_1.*

5. Choose correct *End-user certificate*. End-user certificate is the new certificate that you wish to assign the device. For example if *Client_1* has sold the device to *Client_2*, then end-user certificate will be *Client_2.* Pressing *Change certificate* initiates the certificate exchange, which will take 10-20 seconds.

6. After this *Client_2* is able to access the device. Users who just need to configure devices (installers) do not have to change the *App settings - Advanced - Use local app certificate ![](https://cdn.document360.io/1b113616-b5c3-450c-99e3-c8a40f63116e/Images/Documentation/Distributor%20cert.jpg)*configuration and can load the certificate from the physcial certificate file loaded on their smartphone memory.